16-node workflow
Customer Support Triage
Support requests should not sit in a shared inbox waiting for someone to read them. This workflow ingests tickets from email or web forms, uses AI to categorize the topic and assess urgency, routes to the right team member based on expertise, sends an immediate acknowledgment with relevant help articles, and escalates automatically if your SLA window is closing. Your customers get faster answers. Your team gets fewer interruptions.
What's included
- Complete n8n workflow JSON (import-ready)
- Multi-channel intake (email + web form)
- AI classification prompt templates
- Routing rules engine (team + urgency matrix)
- Auto-response templates (5 categories)
- SLA timer and escalation logic
- Reporting webhook for analytics
- Setup guide with screenshots
Built for
Help desk automationClient service teamsIT support ticket routingMulti-tier support escalation
$39
Buy TemplateOne-time purchase
CategorySupport
Nodes16
Formatn8n JSON
SupportEmail
30-day money-back guarantee. If this workflow doesn't work for your setup, we'll refund you in full — no questions asked.